General Policies
Delivery policy: When making a purchase and payment is confirmed, in the case of purchases of physical products, delivery is made within 7 to 30 days depending on the destination location. Digital products are delivered to the registered email address, by contact via messages, or according to the customer's request.
Exchange Policy: Physical Products
The deadline for the customer to request an exchange of the product is 7 days, or manufacturing defect within the warranty period.
product must present real manufacturing damage, in case of return the product must be in perfect condition as received
Exchange is only allowed with a similar product.
The customer must be aware that the return or exchange shipping is paid according to how the purchase was made (free shipping or paid by the customer)
Product delivery takes place within 7 to 30 days depending on the customer's location.
Return Policy: Returns are permitted for physical products.
The deadline for the customer to request the return of the product is 7 working days.
requesting a refund is allowed if you do not comply with what was promised within 7 days.
The product must be in factory condition to return it for a refund.
In case of return due to lack of interest, shipping costs are the sole responsibility of the customer.
The deadline to receive the refund is 3 to 7 days depending on the payment method.
Contact Information: The customer needs to contact the number 5528998849880, or by email lucas-20111994@hotmail.com.
Available payment methods:
(credit card, Boleto and/or Pix).
Services:
Service provision: the customer will request the digital service with our contacts and will have access through digital means, if applicable, and physically, with scheduled dates and times.
Exchange policy: Exchanges of digital products or services are only allowed in cases of bugs or errors in files. Physical products will be refunded or remade. If there are edits or additions outside of the previous delivery, amounts will be added according to the service requested.
Cancellation Policy: Cancellation of digital services is permitted with 7 days' notice as per the above guidance, and physical services.
Refund will be made within 3 to 7 business days.
the amount will remain as credit to the customer for digital services, and physical services will be in accordance with the request to the customer's contractor.
Contact Information: The customer needs to contact the number 5528998849880, or by email lucas-20111994@hotmail.com.
Available payment methods:
credit card, Boleto and/or Pix
Sincerely, Lucas Jardeu